Last Updated on April 30, 2026
Thank you for taking the time to read our privacy policy (the “Privacy Policy”). At AegeanMD LLC dba More Than Nine (“More Than Nine”, “we”, “our” or “us”), your privacy is of the utmost importance. This Privacy Policy sets out how we collect, use, process, store, and disclose your personal information on https://morethannine.com/ (the “Website”), and in providing skin care products (the “Products”) (collectively, the “Services”). By accessing and using our Website and Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.
Please note, neither the Website or Products are designed to provide healthcare services. Any information collected through the Website is for informational or product fulfillment purposes, and any correspondence, including through our interactive chat features, should not be considered medical advice.
Contents
- Sources of Personal Information
- Categories of Personal Information We Collect
- Business Purposes for Collecting Personal Information
- Categories of Third Parties and Business Purposes for Disclosure of Personal Information
- Your Privacy Choices
- Cookies and Tracking Technologies
- Security
- Retention
- Children’s Privacy
- Third-Party Links
- Changes to This Privacy Policy
- Contact Us
1. Sources of Personal Information
We may collect personal information that you provide when you:
- Visit our Website;
- Purchase our Products;
- Sign up for our email newsletter;
- Interact with us through our Website, emails, or through social media;
- Provide reviews or testimonials;
- Contact us.
2. Categories of Personal Information We Collect
Information you provide
- Identifying information such as name, email address, phone number, and mailing address.
- Payment information such as credit and debit card numbers, and billing address.
- Order information such as your purchases, returns, exchanges, shipping address, and Product preferences.
- Any information shared when contacting customer service, including communications via email, chat, or phone.
- User-generated content such as photos, reviews, testimonials, and other content you submit on our Website or through social media references.
Information we automatically collect
- Metadata and analytics for your use of our Website and Services, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, and what you do on those pages.
- We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Website and Services and to personalize your experience with our Website and Services. Learn more about our cookie use below.
Information from third parties
- When you interact with our Website or with our brand on a social media platform, we may collect certain information that you make available to us such as website metadata, your social media account ID, your social media “likes”, click-throughs to our Website, or custom interactions.
Health-related information
While our products are designed to include potential benefits for pregnant women, we do not intentionally collect or process reproductive or sexual health information related to the Services that may be deemed “sensitive personal information” under select U.S. state privacy laws. When we engage website visitors with surveys about their interests in our Services, which may include demographic or information associated with reproductive interests, it will be limited to anonymous information that does not result in profiling or targeted advertising.
In addition, as a small business, More Than Nine currently does not meet the consumer data processing thresholds for applicability of U.S. state privacy laws. For more information pertaining to your privacy rights, please see the “Your Privacy Choices” section below.
3. Business Purposes for Collecting Personal Information
We use the personal information we collect for the following purposes:
- To fulfill orders of our products.
- To improve our Website and Services.
- To communicate with you.
- To process payments securely.
- For customer support.
- To communicate with you, including via our newsletter.
- For marketing or promotional purposes.
- For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
- For any other purpose with your express consent.
4. Categories of Third Parties and Business Purposes for Disclosure of Personal Information
We may disclose your information with your consent. We may also disclose your information with our corporate affiliates, as well as vendors or service providers, including:
- Contact information to businesses and service providers who help us communicate with you. For example, we disclose your information to Klaviyo, Inc. who helps us send our newsletters.
- Contact and order information to businesses and service providers that help us deliver your orders and manage returns.
- Payment information to service providers that serve as our payment processors.
- Information that you provide to our “Ask Dr. Aegean” chatbot to our AI chatbot provider, OpenAI OpCo, LLC. Personal information provided through this chatbot service will not be used for AI training or other derivative purposes.
- Automatically collected information associated with our website analytics and other service providers who manage and optimize our Website and Services. For example, More Than Nine’s online store is hosted by Shopify, Inc.
- Automatically collected information to businesses, service providers, and third parties that provide marketing and advertising services (see “Cookies and Tracking Technologies” for more information on your choices with these services).
- For any other purpose with your express consent.
In addition, we may disclose your personal information in order to:
- Protect the legal rights of our company, our employees, our agents, and our affiliates.
- Protect the safety and security of our customers.
- Detect and protect against fraud.
- Comply with law or legal process. For example, in certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements or a court order, subpoena, or other judicial, administrative, or investigative proceedings.
- Complete a legal transaction related to the sale of our business or any assets. For example, we may disclose your personal information with potential acquirers, mergers, or partners exclusively to evaluate the proposed business transaction or organization change. You will be notified via email and/or a prominent notice on our Website of any change in ownership or materially different uses of your personal information, as well as any choices you may have regarding transfers of your personal information.
We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information does not identify specific individuals.
5. Your Privacy Choices
We provide you with the following choices with our use of your personal information:
- Access or correct the personal information we maintain about you.
- Delete the personal information we maintain about you. Please note we may be required by law to retain certain information in compliance with accounting, tax, or other legal obligations.
- Opt out of certain uses of your personal information, notably:
- Marketing emails: To opt out of marketing email communications, you may click the “unsubscribe” link in the marketing emails. We may continue to send you non-commercial service messaging if legally necessary.
- Targeted advertising using cookies or tracking technologies: Refer to our “Cookies and Tracking Technologies” section below for your choices.
You can exercise these rights by contacting us at privacy@morethannine.com.
6. Cookies and Tracking Technologies
Like many companies, we use cookies and similar technologies (such as clear gifs, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with websites and our Website and Services, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:
- Opting out of cookie use in our Cookie Preferences. You can opt out of cookies via our Your Privacy Choices page.
- Targeted advertising using your email address. If we have collected your email address, it may be used for targeted advertising on other websites, including through social media. To opt out of this use, please email us at privacy@morethannine.com.
- With each of our advertising vendors individually. The following third party advertising service partners offer opt-out features that let you opt out of use of your information for interest-based advertising or profiling:
| Analytics or messaging cookies | |
|---|---|
| Google Analytics | Google Analytics opt out |
| Microsoft Clarity | Microsoft Privacy Policy |
| Third party advertising services | |
| Shopify Ads | Shopify Privacy Controls |
| Google Advertising opt out | |
| Meta | Meta Ads Preferences |
| TikTok | TikTok Privacy Center |
Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
7. Security
We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure.
8. Retention
We will retain your personal information only for as long as it is necessary for the purposes of fulfilling our Website and Services or otherwise as described in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
9. Children’s Privacy
We do not intentionally collect any personal information from children under the age of 18. If you believe we have obtained personal information associated with children under the age of 18, please contact us at privacy@morethannine.com and we will delete it.
10. Third-Party Links
Our Website and Services may contain links to other websites or services. We do not exercise control over the information you provide, or that is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as we update or expand our Website and Services. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” effective date of the revisions and will endeavor to alert our email subscribers or Services users in advance of any changes. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Website and Services.
12. Contact Us
If you have any questions about our privacy or security practices, or if you would like to submit a privacy request, you can contact us by email at privacy@morethannine.com or at:
AegeanMD LLC dba More Than Nine
323 Oak Park Lane, Suite 202
Santa Barbara, CA 93105
